・Customer support via official LINE is available from 10:00 to 20:00.
・As consultation hours vary from week to week, please check the available consultation times via the URL provided in the medical questionnaire sent to you after purchasing the product.

・If you have already been prescribed medication at our clinic, we will ship it on the next business day or the day after your payment is completed.
・If you are purchasing medication for the first time at our clinic, we will ship it on the next business day or the day after your online consultation.
・Our clinic is closed on Wednesdays, Sundays, and public holidays. If your order falls across a closed day, there may be a delay in shipping. Please note that depending on your order details, shipping may take longer than usual.

Consultations are free of charge.

Please enter your coupon code in the designated field on the purchase information entry screen.

We would appreciate it if you could check the following settings for your email address.
・Check your spam folder
・Whitelisting settings (set up so that emails from our clinic's domain can be received)
・Check if there is enough free storage space (you may not be able to receive emails if your storage is full with photos or data)

To ensure that you receive emails for future orders as well, please consider registering a different email address if necessary.
Also, if you still do not receive the email after checking the above, please contact our clinic's official LINE account.

We accept credit cards and Paidy.

If we are unable to reach you by phone for your consultation, our clinic will call you again on the same day or the following day.

Shipping Methods
・Refrigerated medications will be shipped via refrigerated delivery, and room-temperature medications will be shipped via standard delivery.
・If you purchase both refrigerated and room-temperature medications at the same time, they will be shipped separately.

Shipping Fees
・Refrigerated delivery: 2,000 yen
・Standard delivery: 500 yen

If you purchase refrigerated and room-temperature medications at the same time, they will be shipped in separate deliveries. If you have not received all of your items, please contact our official LINE account.

You can pick up your package at a Yamato Transport sales office. Please find a convenient Yamato Transport sales office beforehand and share its name or sales office number via official LINE or email.

Products can be canceled and refunded within 24 hours of placing an order. If you wish to cancel immediately after placing your order, please contact customer support as soon as possible. Please note that cancellations cannot be accepted after this period.

We do not ship overseas. We appreciate your understanding.

While we make every effort to ensure the quality of our products, if the product you receive differs from the one you ordered or has any defects, such as damage, please contact us within 7 days of its arrival.

Return Process for Defective Products
1. Send photos of the defective product to Koyomi Clinic via email, LINE, or another method.
2. After we have inspected the photos, return the defective product to our designated location.
3. We will request that the pharmaceutical company inspect the defective product.
4. If a problem is confirmed, we will send a replacement to the patient or issue a refund.

Please note that we cannot accept returns or any other claims in the following cases:
・The product was damaged, broken, or soiled while in your possession.
・The malfunction or damage was caused by improper use or handling.
・We were not contacted within 7 days of the product's arrival.
・The product was returned without prior notification.
・The product ordered differs from the user's subjective intentions or expectations.

If a product that has been shipped is returned to our clinic due to customer reasons, such as a prolonged absence or an unknown address, and you request a refund, we will refund the remaining balance after deducting the shipping costs incurred at the time of shipment.

Please note in advance that shipping costs incurred after shipment are not eligible for a refund.