Important Notes
〈!〉 About delivery time
🔸 Normally (if no delivery date is specified), if your order includes any medication you are purchasing from our clinic for the first time, it will be shipped approximately 2 business days after your consultation is completed. Shipments are sent from Kanagawa Prefecture or Tokyo.
🔸 Our clinic is closed on Wednesdays, Sundays, and national holidays. ※ If a closed day falls within the processing period, shipping may be delayed. Thank you for your understanding.
🔸 If you would like to specify a delivery date 〈If a consultation is required〉: You may specify a delivery date on or after the 4th day following completion of your consultation. Once your consultation is complete, please contact us again via this message with your preferred delivery date. (e.g., if your consultation is completed on July 20, you may specify a date on or after July 24)
〈!〉 Tracking your package
🔸 When your order ships, Yamato Transport will send an email to the address you registered. You can track your package using the tracking number in that email.
〈!〉 About the consultation phone call
🔸 International calls are available (only for phone numbers in China +86 and Taiwan +886). 🔸 Consultations are available in Japanese, English, and Chinese. Please select your preferred language on the medical questionnaire.
〈Delivery to hotels〉
🔸 Available. Please be sure to include your check-in date and room number (if known at the time) with the delivery address.
〈Pickup at a Yamato Transport service center〉
🔸 You may pick up your package at a Yamato Transport service center. If you wish to do so, please contact us via this message after placing your order with the service center name / service center code / your order number. 🔸 Please note that no notification is sent when your package arrives at the service center. Please check the status using the tracking number and pick up your package at your convenience. We apologize for the inconvenience and appreciate your understanding.
Frequently Asked Questions
Q. I would like to change my order (change / add / remove items).
A. We are unable to make changes to an order once it has been completed. Within 24 hours of placing your order, we can cancel your current order. After cancellation, please place a new order with your desired items through our clinic's website. ※ Please note: if a coupon was used on the cancelled order, that coupon will no longer be usable afterward.
Q. Can I receive my package somewhere other than a hotel?
A. Yes — pickup at a Yamato Transport service center is available. If you wish, after completing your order, please contact us via LINE or the inquiry form with your order number / name / preferred service center code / service center name.
Q. I don't have a Japanese phone number. Can the call be done via LINE?
A. Consultations can be conducted via international call. Unfortunately, we are unable to conduct calls via apps such as LINE.
Q. Can you include a medical certificate with my package?
A. Medical certificates are provided as a PDF. They are issued after your consultation is completed, so once your consultation is finished, please contact us with your request along with your order number.
Q. What is the maximum supply I can purchase?
A. You may purchase up to a 12-month supply.
Q. Is PayPal the only available payment method?
A. For subscription (recurring delivery) orders, PayPal is the only available payment method. If you do not plan to use the subscription service and would like to use a different payment method, please select "one-time order" from the drop-down menu on the product page before adding the item to your cart.